Partial UI after SAML login


  • Used Zammad version: 4.1.0-1630433533.db312693.focal
  • Used Zammad installation type: packages
  • Operating system: Ubuntu 20.04
  • Browser + version: any

Expected behavior:

  • Normal dashboard

Actual behavior:

  • Dashboard UI is partially rendered

Steps to reproduce the behavior:

  • Enable Automatic account link on initial logon
  • Configure SAML login
  • Login via SAML with a user

No errors in browser console log neither in production.log. The SAML response is valid…

Ensure that this isn’t caused by browser addons that may fish away parts of the UI.
If that’s not the case, you may want to have a look at the configuration of your default signup role.

If I’d had to guess I’d say it has been drastically castrated.
More input on that topic can be found here:

Thanks. Indeed we fixed at least the LDAP login by properly configuring LDAP roles. Now with SAML there’s possibly something else we need to figure out with the login username.

We had issues with LDAP users because in AD they didn’t have email addresses compiled.

Other than that SAML also had missing attributes in the SP definition.

Please cross check the users permission in question.
If this is an existing user (in theory), please ensure that you’re providing Zammad the SAML attribute it’s expecting based on our documentation.

Above described behavior looks like permission issues and, if existing user, wrong attribute usage.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.