Hi,
I would have a function for folding and unfolding groups if “Group by” is selected in an overview. As well as filter and/or search function in an overview.
You should also be able to see if and how many tickets are available in a group for example by a Number.
We have several groups and currently I would have to create a separate overview with closed tickets for each group, otherwise you have to scroll forever until you find the right group.
Bye