I would have a function for folding and unfolding groups if “Group by” is selected in an overview. As well as filter and/or search function in an overview.
You should also be able to see if and how many tickets are available in a group for example by a Number.
We have several groups and currently I would have to create a separate overview with closed tickets for each group, otherwise you have to scroll forever until you find the right group.
I like the folding/unfolding idea, so +1.
Counting sorted views was already asked for a few times (once by myself), so +1.
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