The agents of the customer has a lot of an organization tickets and he can not create an overview per organization. Also he can not use the search because it does not respect the conditions of the overview it self. They want to use the filter mechanism to get a quick overview over the tickets of one overview for a specific organization.
In generally they would be also happy with the dropdown approach (Filters in overviews).
It does not matter how the search works. We can also use the elastic search full text search for this. I only did it because it was easier to test and might have less effort in the old tech stack. Should be also possible via AJAX request and returning ticket IDs which get filtered in the current overview based on the ES search.