Only plain text is imported from ((OTRS)) 6

  • Used Zammad version: 6
  • Used Zammad installation type: package
  • Operating system: Debian 12
  • Browser + version: Chrome 116
  • Used OTRS-Extensions:
    • Znuny4OTRS-Repo-6.0.76.opm
    • Znuny4OTRS-ZammadMigrator-6.0.7.opm

Expected behavior:

  • HTML should be imported from ((OTRS)) 6 as HTML and not as plain text.

Actual behavior:

  • Plain text is imported from ((OTRS)) 6. HTML is only imported as attachment as file-1 or file-2. These file have to be downloaded, add the extension html, then it can be opened.

Steps to reproduce the behavior:

  • Migrate Tickets from OTRS 6 to Zammad 6

Screenshot of OTRS 6 before Migration

Screenshot of Zammad 6 after Migration

The problem was already mentioned in this post: File-1 / file-2 attachment after Migration from OTRS