As basic authentification will be deactivated in the near future, today I tried to setup a Microsoft 365 channel, as described in the docs.
It actually works for the service account, but I am not able to define the shared mailbox.
I cannot login in the “IMAP way” with firstname.lastname@example.org\sharedmailbo-xalias and if I only use the service account, Zammad connects directly to the mailbox of the service account and not the shared mailbox.
It would be great to get the option to set oder select a shared mailbox.
To the best of my knowledge, the / method doesn’t work in other situations.
i thought that it should be configured as, i want to poll email address x, and i use credentials email address y to connect to it.
Not entirely sure, and not sure how and if this works in zammad.
We have also every agent licensed on M365 (using email,onedrive,team, etc.) but because zammad is ubable to use shared folder at the moment, we need to buy extra licences for zammad to get multiple channels to use