Notify customer when new activity on the ticket

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Hello,

did you set up your notification email correctly? Do the agents receive an email when the ticket is created and updated?

One thing is the Email Channel, one thing is the account for system notifications

Microsoft 365 channel does not work while trying to send email after password change

Hi! As I understood Zammad so far, channels and email notifications are two separate things. Docs regarding system notifications: System Notifications — Zammad Admin Documentation documentation Docs regarding MS365 channels: Microsoft 365 — Zammad Admin Documentation documentation System notifications are used for (source, the docs linked above): All users are notified of: password change requests Automatic account linking notification on initial login Staff (admins & agents) are notifie…

Let me know if that helps