Hi!
As I understood Zammad so far, channels and email notifications are two separate things.
Docs regarding system notifications: System Notifications — Zammad Admin Documentation documentation
Docs regarding MS365 channels: Microsoft 365 — Zammad Admin Documentation documentation
System notifications are used for (source, the docs linked above):
All users are notified of:
- password change requests
- Automatic account linking notification on initial login
Staff (admins & agents) are notified of:
- logins from a new device
- logins from a new country
Agents are notified of:
- new tickets
- ticket updates
- “ticket pending” reminders
- SLA violations (before and after the deadline)
Since you skipped the initial SMTP setup (which is used for system notifications) the email is not going to be sent unless you set up the SMTP as described here: Email Notification — Zammad Admin Documentation documentation
I am not debating the possible solution of using the channels as outbound account for the system notifications as that is not in my domain.
Best,
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