Notifications to multiple users or whole organisation

[RobOwen1990]

I have a ticket open with a customer who is part of an organisation with multiple users.

When the ticket is updated by us, I’d like everyone in that organisation to get a notification, not just the single ticket owner.

I don’t think this is possible at the moment, I have found similar requests:

Organization-wide notifications

Is it possible to set a Trigger to notify all users of an organization about something? Even a custom list of email addresses will be fine at least. Something like: [Selezione_999(932)] Can’t figure out if it’s possible or if I’m posting a feature request. In case feel free to switch category. cheers

Customer and Organisation in email notification

I am talking about the agent notifications.

Would it be possible to add groups or organisations to triggers notifications?

[MrGeneration]

It’s not possible to notify complete organization sets.
Notifying group sets via triggers wouldn’t make too much as this is a notification functionality for agents already.

Above mentioned functions cannot cover customers in the way you want.