@name notification

[Charburner]

Related topic (feel free to upvote the first post):

Add observers to tickets

It would be great to add the possibility to assign a ticket to more than one user. We are using the system for our IT. Our IT team have some products to support. For example two of use have to handle all hardware support. Another two are supporting the whole software. So we have one role for our IT. Sometimes we get tickets which apply two or three agents (from the IT). So it would be a nice feature to assign a ticket to more than one agent. Another idea would be to mention an agent (like tw…