More than one trigger using email notication

[jkilpatrick]

Infos:

• Used Zammad version: 6.3.0-1713527245.bf4df2a1.bookworm
• Used Zammad installation type: package
• Operating system: Debian 12
• Browser + version: Firefox 125.0.1 (64-bit)

Expected behavior:

• Trigger A sends a ticket received/created notification email to the customer.
• Trigger B sends a ticket/created email to our helpdesk with the Ticket Number in the subject.

The email content and recipients are different, which is why I am using 2 different Triggers.

Actual behavior:

• When Trigger A and B are both enabled, Zammad fails to process and create the ticket altogether and no emails get sent out.
• It only works when I disable one of the Triggers.

Steps to reproduce the behavior:

• Clone default ticket received Trigger.
• Change the content
• Change the recipient

[jkilpatrick]

I think this is a similar issue, if not the same issue.emphasized text

Email Agent on New ticket via customer Email to Include Email body

Hi, We only have a small number of tickets, so I am creating a trigger to send an email to all agents when a new ticket is created from an customer email. I have the trigger working however I would like to include the text from the customer email in the email to the agents. What placeholder do I use for this?