Is it possible to migrate just the users (customers) and their passwords from OTRS to Zammad?
Or in other words:
My OTRS is not working as it should - many performance problems, mail loops, undeliverable email notifications are broadcasting to every customer, etc… So if I migrate with Migrator from OTRS to Zammad, will it migrate system settings and the “problems” or just copy the Users, Companys and Tickets?
Sorry to bummer you, but I think you’re talking about the “day one” site which indicates “you can choose the data you want to migrate”. However, this information is invalid and missleading in this case.
The migrator does always migrate the following data:
agents
customers of tickets
tickets
organizations
groups / queues
You can’t synchronize only some specific information, sorry.