Migrate just OTRS users and passwords


  • Used Zammad version: 3.4
  • Used Zammad installation source: APT
  • Operating system: Ubuntu 18.04
  • Browser + version: Chrome, Firefox, Vivaldi, IE
  • OTRS Version: 6.0.27

Is it possible to migrate just the users (customers) and their passwords from OTRS to Zammad?

Or in other words:
My OTRS is not working as it should - many performance problems, mail loops, undeliverable email notifications are broadcasting to every customer, etc… So if I migrate with Migrator from OTRS to Zammad, will it migrate system settings and the “problems” or just copy the Users, Companys and Tickets?

Best Regards

On the website it says that you can select what you want to migrate. Where can I set this?

Sorry to bummer you, but I think you’re talking about the “day one” site which indicates “you can choose the data you want to migrate”. However, this information is invalid and missleading in this case.

The migrator does always migrate the following data:

  • agents
  • customers of tickets
  • tickets
  • organizations
  • groups / queues

You can’t synchronize only some specific information, sorry.

1 Like

Will it import the Mail Settings from OTRS and will it send Mails after Migration is completed?

Zammad will import these objects:

  • Customers of Tickets & Agents
  • Tickets
  • Groups / Queues (because required for the tickets to exist)
  • Organizations

Zammad does not sync anything else. Especially no channels or settings of OTRS.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.