Microsoft 365: also read spam mail

Technical assistance
1

Infos:

  • Used Zammad version: 5.1.x
  • Used Zammad installation type: docker-compose
  • Operating system: Windows 11
  • Browser + version: Chrome 110.0.5481.177

Expected behavior:

  • We use the Microsoft 365 channel to read and send email. As the folder to read hasn’t been specified, we would expect all incoming mail to end up in Zammad. That includes email that is marked as unwanted or spam by Microsoft/Outlook and ends up in the spam folder.

Actual behavior:

  • Email that is marked as unwanted or spam by Microsoft/Outlook is not read by Zammad and is only retrievable by going into the Microsoft/Outlook environment and opening the spam folder

Steps to reproduce the behavior:

  • Connect a Microsoft 365 account to Zammad, and receive mail that is marked as unwanted/spam by Microsoft/Outlook. It will not appear in Zammad.

How do we make sure that these spam-emails are also read by Zammad? Is this something that should/can be configured within Zammad or is this purely a Microsoft issue?

2

Can’t you just add the Junk folder in Zammad? By Default, only “inbox” is read.

3

Zammad’s channels always only read in one folder. That’s inbox unless stated otherwise.

Years ago I suggested (and used) a method that may be a solution for you as well but requires manual configuration. See: