Title: mass-summarizing multiple tickets at once
Hello everyone,
first of all, happy new year!
I always wanted to write this feature request but never took the cuorage to make it until know.
We are using Zammad for almost 2 years to centrelize our support. Sometimes we are getting multiple tickets/emails from the same sender and it would be perfect, if we could summerize mutiple of those tickets into one without to open each and everyone of them.
Your Zammad environment:
- 3 agents
- 10-15 Tickets a day
- Agents
- runs on Ubuntu Server 20.04
Thank you!