I know tickets can be merged from within the pane of a ticket(Merging Tickets — Zammad (for Agents) documentation), but from the overview it would be great if we could check the boxes of two tickets and have a merge button. This negates he need to enter a ticket to begin a merge. The other issue this resolves is that when you use the current system to merge, you may not see the tickets you want to combine unless they happen to be in recent tickets or recent viewed list, in which case you need to back out and get the number of the desired ticket and start over.
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We also lack this function.
Getting through the ticket is often a struggle.
As an alternative, it would also be good to use a macro.
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