Manually processed E-Mails in wrong group

Technical assistance
1

Infos:

  • Used Zammad version: 2.60
  • Used Zammad installation source: source
  • Operating system: CentOS
  • Browser + version: all Browsers

Expected behavior:

  • When E-Mails cant be processed they get dropped in tmp/unprocessable_mail folder. The command " rails r ‘Channel::EmailParser.process_unprocessable_mails’ " tries to process them again. After execution they get dropped in the right group in zammad.

Actual behavior:

  • After executing the command all unprocessable_mails get imported into group ID: 1. They do not get sorted correctly.

Steps to reproduce the behavior:

  • Manually import unprocessable_mails.
2

In my opinion this works as designed (even if not expected). Normally what routes the E-Mail to a group is the E-Mail collector itself (since it knows what group it does collect for). This information is missing within the manual process.

I will talk to a developer tomorrow if this is really designed to act that way. I’ll get back to you

3

So, kinda just like I thought. The we do not see this as a bug, but working as designed. We currently do not plan on changing the way this process works.

But
We’ll take a look into the actualy problem you have with the Mails ( see E-Mails cant be processed - RecordNotFound ), because normally you should have this situation not that often and also not in such high numbers.

4

Thanks for the info. For me it made sense to sort it straight into the right groups. For failing e-mails i had to sort them manually after processing them manually. If this is working as intended this topic can be closed.

Thank you.