Make a field Mandatory on Users


  • Used Zammad version: 5.0.x
  • Used Zammad installation type: (source, package, docker-compose, …) Pakage
  • Operating system: Ubuntu 20
  • Browser + version: firefox98

Expected behavior:

  • Workflow - action set a field to mandatory

Actual behavior:

  • Not all fields are available

Steps to reproduce the behavior:

  • Create a workflow for the object User, creation mask and edit mask, on the ACTION section select the organization field and set it to mandatory

The only fields available are Logiin, Firstname, Lastname, Email, Web, Phone, Mobile, Fax, Department, VIP

I looked at the objects for Users. Users does have an organization field but I can’t set it to mandatory. I attempted to create a workflow to make it mandatory but as stated above the Organization field is not available in action.

Eventually I want to create another workflow so that Organization on Tickets is automatically populated
with the value found in the customer’s organization.

Is this possible or am I asking for too much ?

1 Like

I too would like this

Hopefully they’ll get to this

You may want to file a feature request on this board as it’s not supported by Zammad:

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