- Used Zammad version: 5.0.2-1638348154.49058123.centos7
- Used Zammad installation type:
yumfrom Zammad repository
- Operating system: Linux (CentOS 7.9)
- Browser + version: Google Chrome 96.0.4664.55 and Firefox 94.0.2
I have set up a Macro, which assigns a ticket to the current user and sets it to open:
However since our recent update from Zammad 4.1.0-1626855612.90b59692.centos7.x86_64 to 5.0.2-1637076120.1ba497d6.centos7, this Macro also sets the state to “closed”, but doesn’t save it (fortunately). See the following screencast shared here and observe the “State” field.
In a previous version the Macro only set the owner and not also the State to “open”. I added this step in an attempt to fix the problem. However this didn’t change the behaviour.
Does anyone have an idea why this happens and how this annoying behaviour can be fixed?