Login not possible "Error ID XYZ" but login already worked

[csaeum]

Infos:

• Used Zammad version: 3.3.0
• Used Zammad installation source: Docker with Traefik
• Operating system: Docker
• Browser + version: FF + Google Chrome

hi Guys

I have successfully run Zammad with Traefik in Docker.

After a few small mistakes I was able to solve them.

Most recently I had successfully logged on to 3 computers and was able to work well.

Yesterday I wanted to activate an additional agent and changed his password (user had been created for a long time) and logged out and wanted to log in as a test agent.

Only get the error message “Error ID” and no login possible.
Even as “admin” I can no longer log in.

What could you do? Nothing is logged in the logs under / var / log / ngnix.

I also had the ES read in again.
Still no improvement

I think the Error ID is related to the CSRF.
What can I do to get this under control?

[MrGeneration]

Please check your production.log to find out what the error really is about. Let’s not fish in the dark.

grep "Error ID xyz" /var/log/zammad/production.log

Please also note that while some users do use Traefik, we do not officially support it and thus cannot help you in a sufficient way. Other community users might be able to help you though.

[csaeum]

I would like to give it to you. But neither in the volume of the DockerContainer Zammad-Data nor anywhere else can I find a Production.log file.

Otherwise I would give it to you already!
I use the Docker Compose directly from you.

I have now found the logs via Portainer

E, [2020-03-20T13:07:11.572948 #1-47086467150300] ERROR – : Error ID nRnF1mc-: CSRF token verification failed!
E, [2020-03-20T13:07:11.573132 #1-47086467150300] ERROR – : Error ID RJByeUrx: CSRF token verification failed!

[MrGeneration]

Please see this post:

Zammad 3.2 is available

Better late than never: As most of you already noticed - Zammad 3.2 is out. 1. Big changes 1.1 Performance This release brings great performance optimisations. Not just good for your CPU load but also affects the memory consumption of Zammad which saves up to 38% memory (in comparison to earlier versions) in long time run. 1.2 Chat enhancements 3.2 comes with several enhancements for the Chat function: You can now disable the display of the agents Avatar and even define a custom display nam…

point 2.1 should help you

[GavinTomlins]

@csaeum Would you mind sharing your Traefik configuration ?

[csaeum]

See here:

Docker Treafik - csrf token validation failed

Hello I am running Zammad with Docker. In order to be able to use the domain and LetsEnCrypt I have this running with Traefik. Now I get everything displayed well and when I log in for the first time everything works. After an initial logout, I can no longer log in. He then always reports “csrf token validation failed”