Limit the number of "related anwers"

[Mi_ins]

Infos:

• Used Zammad version: 5.1.x
• Used Zammad installation type: docker-compose
• Operating system: Linux
• Browser + version:

Expected behavior:

• Limit the number of answer from knowledge base to 1

Actual behavior:

• Can link many knowledge base to 1 ticket

Steps to reproduce the behavior:

[Stubenhocker]

I personally think the current behavior is good, I can definitely see how a ticket could have several topics that relate to several knowledge base entries.

Edit:
Oh this is a technical assistance post, if you specifically need this behavior in your specific use case then don’t mind my comment!

[Mi_ins]

yes, I need this for a specific use case, but it’s my first time working on it so i don’t really know how to do this one.

[MrGeneration]

It’s not possible to limit the linked answers. The same applies for linked tickets.

If you believe this should be changed, create a feature request here:

Feature requests