- Used Zammad version: 3.6
- Used Zammad installation source:deb
- Operating system: Ubuntu
- Browser + version:
Sometimes, I put a ticket to “remind me at 5pm”.
For me, that meens: I don’t have the possibility to care now, I will care about at 5pm.
5 Minutes later, the Clients answers “I am very lucky about your call at 5 pm.”. The Ticket now is open, And if the SLA is set bad, I will get no reminder, a reminder to early or a reminder to late.
Can I somehow force tickets to stay in state “Remind me at”, whatever the client answers? A Client answer is for not in every case a reason to change the ticket state.