LDAP Sync - Error Log File

Technical assistance
1

Used Zammad version: 3.2

  • Operating system: Ubuntu 18.04 LTS

Iam using LDAP Sync, it’s working fine and there are no real Problems. I got some Sync Errors. I’ve took already a look at the production.log and there i could see that there are some Entries which are already used. Where i can see which Entries are affected?

E, [2020-01-08T06:29:53.477101 #5600-70042611412140] ERROR -- : Email address is already used for other user. (Exceptions::UnprocessableEntity)
/opt/zammad/app/models/user.rb:1031:in `ensure_uniq_email'
2

You can temporary use a debug log which -might- help to find the user being affected.
Normally Zammad recognizes duplicate users, I guess you have two LDAP users with the same mail address.

For the debug log, take a look at this answer from Thorsten:

3

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