Using Zammad 6.3.1, I configured the LDAP integration as shown in https://admin-docs.zammad.org/en/latest/system/integrations/ldap/manage.html . During the configuration, the system has shown examples of extracted attributed correctly. It worked for a while, resulting in: LDAP user to Zammad user (…

I love treasure hunts! :pirate_flag: Who knows what one can find arrr :parrot: [image] Problems LDAP Agent-Sync - disabled users Technical assistance I’m sorry, you’re right. For the full debugging experience, put the following into e.g. ldap_debug.rb into /opt/zammad :…

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LDAP deactivated: why?

Technical assistance

skip June 27, 2024, 5:25pm 12

LDAP Sync - Error Log File Technical assistance

You can temporary use a debug log which -might- help to find the user being affected. Normally Zammad recognizes duplicate users, I guess you have two LDAP users with the same mail address. For the debug log, take a look at this answer from Thorsten:

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