LDAP group role mappings are not saved


  • Used Zammad version: zammad-6.2.0-1711375558.ce1240f3.centos8.x86_64
  • Used Zammad installation type: package
  • Operating system: AlmaLinux release 9.3 (Shamrock Pampas Cat)
  • Browser + version: Microsoft Edge Version 122.0.2365.92 (Offizielles Build) (64-Bit)

Expected behavior:

  • LDAP Group Role Mappings are saved.

Actual behavior:

  • LDAP Group Role Mappings are not saved.
  • The group_role_map{} element is always empty as checked in the production.log file and in the browser debug window.
  • Next time we visit the LDAP configuration the mapping fields are all empty.

Steps to reproduce the behavior:

  • Add a LDAP integration with an Active Directory and add one or more group role mappings.

Hi there,
any chance to get some help with this? Currently we are unable to use Zammad with this issue.
Regards, Christian

But it’s saved without any error?

Can you check the browser network connection if the values are currently inside the request for changing the LDAP source?

Hi @dominikklein,

I already checked this and the group_role_map{} element is already empty in the request.

Regards, Christian

@dominikklein do you have any idea, what could be wrong here?

Difficult without debugging and any error in the console.

So the situation is that you can select some roles, but it’s not present in the request or? Did you already test if it’s the same inside a private session, to avoid client caching problems?

Maybe you can show some screenshots when this is possible?