Knowledge Base - As User?


  • Used Zammad version: 5.3.1-1677147662.62001c62
  • Used Zammad installation type: Package, Ubuntu 20.04

Actual behavior:

As User I cant see the knowledge base and I dont get recommendations if I use a key word (tag)

My view:

User View:

Go to the admin panel > roles and grant the role Customer the permission for knowledge base (reader).

Thanks !!! :slight_smile: Guess I am blind :smiley:

1 Like

The reader’s permission is only needed for “internal” answers. To see “public” answers, no permissions are needed.