Knowledge Base - As User?

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.1-1677147662.62001c62
  • Used Zammad installation type: Package, Ubuntu 20.04

Actual behavior:

As User I cant see the knowledge base and I dont get recommendations if I use a key word (tag)

My view:

image
image1154Ă—443 20.4 KB

User View:

image
image1065Ă—456 21.3 KB

2

Go to the admin panel > roles and grant the role Customer the permission for knowledge base (reader).

3

Thanks !!! :slight_smile: Guess I am blind :smiley:

1 Like
4

The reader’s permission is only needed for “internal” answers. To see “public” answers, no permissions are needed.