How write normal text within cited text (inline reply)?


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  • Used Zammad version: 2.5.0-1530797235.b24a1186
  • Used Zammad installation source: apt-get install
  • Operating system: Debian 9 Jessie
  • Browser + version: Firefox ESR 52.8.0 (on CentOS 7.x)

Problem Descripton:

Not always, but very often, when replying to mail tickets (select cited text, hit “reply” or “reply all”) it is not possible to add regular text within the citation. Normal procedure would be to select the end of one of the lines in the text which is formatted as citation (grey bar on the left side), hit “enter” two times and the second line would appear in “normal” text. There we would add our “inline” answer and proceed to the next statement that we want to comment on.

However sometimes, the citation format would extend forever, no matter how often we hit “enter” and no line with normal text would appear. How can we add a line of normal text within a citation? Copying a normal paragraph from somewhere else doesn’t help either.

Maybe the question boils down to: How can I completely remove any paragraph(!) formatting from a paragraph? ctrl-shift-f only removes typographic formatting (bold, italic etc.) but not paragraph formatting.

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