How to Setup a Ticket-Reply Approval Process


We have new team members joining and would like to add an approvals process of their responses for 2 reasons.

  1. Ensure quality of responses
  2. Use this as a way to train and educate new members.

What’s a good way to add in a way for new users to save their replies but it does not get sent to clients/customers. Assign to a team member who can review and approve. After approval the response is sent to client.

Is there is a way to archive this?


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