German translation of status

  • Used Zammad version: 6
  • Used Zammad installation type: package
  • Operating system: Debian 11
  • Browser + version: Chrome 115

Expected behavior:

  • Status should be localized in UI and email

Actual behavior:

  • Some status are note translated into German:
  • If I send an email by Trigger and use the variable #{}, it’s in english than in german.

Steps to reproduce the behavior:

  • Open Ticket creation mask and open the dropdown “status”
  • Send email with trigger and put the variable #{} in the body. Turn language settings into German before. If the status of the ticket is “open”, in the email it should be translatet into “offen”.

Hopefully this will help you:

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Trigger based content from objects -even if they have a translation- are not translated. Zammad uses the value from the database for this which, in most scenarious, is the english version of it.

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If you are interested in translating status names in triggers as well, feel free to join the “thrilling” (warning: ironic) discussion here:
Community feedback: translation of variables - Lobby - Zammad - Community

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Thank you, that worked.

Does it make sense to create a feature request on this? Or is this on your to do list anyway?

We currently not communicating any roadmaps so I can’t tell you anything about if or not. If there’s no feature request, you may want to add one any way.