Frontend trying to load wrong JS file


  • Used Zammad version: 3.6
  • Used Zammad installation source: Package [3.6.0-1614683079.b9623e36.focal]
  • Operating system: Ubuntu 20.04
  • Browser + version: Firefox 86

Expected behavior:

  • Site loads

Actual behavior:

  • After upgrades, we just get the plain white page with central Zammad logo.

Steps to reproduce the behavior:

  • Load zammad site after update has occurred.

It’s only happening on one of our instances, but the application-{UUID}.js that the main web page is requesting seems to be stuck on an old version (application-b38e524c377212c7d1cb2b7df1a7da2ef394ecf99458976ac602ca5f9f3b5db8.js) - this fails with a 404 and the rest of the system doesn’t load.
As a workaround, I create this file in /opt/zammad/public/assets as a link to the actual latest js file and everything springs back to life. Obviously, when there is an update that changes this file name, it breaks again and I have to remap it.

The updates are all handled by apt, and it’s only one system that has this problem.There are no errors in the apt logs:

Any ideas?

is this not the same issue; Incorrect JS file in assets directory ?

Oops, yes. I don’t remember posting that at all, I think I need a holiday.

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