RSmith
6
did you confirm your FQDN? in rails?
Setting.get(‘fqdn’)
The email will use your config.fqdn
" a href=“#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}” target=“zammad_app”>#{t(‘View this in Zammad’)}</a"
Do this match SYSTEM → Base?
I have no clue if you have checked these or what config you have inputted, or even if you have customer notifications.
If you cannot get to the root of it try a custom template as a workaround until you figure it out.
Thanks
Robert