Embed email text in HTML Template

Technical assistance
1

Infos:

  • Used Zammad version: 2.9.x
  • Used Zammad installation source: (source, package, …): Ubuntu APT Package
  • Operating system: Ubuntu 18.04
  • Browser + version: Google Chrome Version 72.0.3626.109

Expected behavior:

  • Outgoing e-mails for clients as well as agents should be embedded in a customizable e-mail template, which you can design yourself and mark a certain area for content such as text generated by zammad.

Actual behavior:

E-Mail Text is customizable via triggers, but the overall look is not stylable.
*

Steps to reproduce the behavior:

  • Sending out mails via Triggers
2

Sorry, it’s currently not possible to change text on the fly with any function of Zammad.

3

Is it at least changeable per code?
I’ve read about a stylizer file in config/initializations, but could not find anything like that.
Thanks for replying quickly though!

4

If you want to adjust our notification templates, you can find them here: https://github.com/zammad/zammad/tree/develop/app/views/mailer

Just copy the template and append it by .custom, Zammad will use those files instead.

In case I got you wrong:
You can use variables within Zammad and output further information, but I’m not sure if this is really what you want. No text manipulation or changing though.

5

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