This was raised before, and unfortunately closed; so I can’t provide my input or provide support.
Title: DO NOT strip formatting from Messages please
- What is your original issue/pain point you want to solve?
- Large Telegram messages are unreadable without some level of formatting, even if very basic.
- Which are one or two concrete situations where this problem hurts the most?
- Sending prepared/pre-written “pretty” text modules or Knowledge Base articles into a ticket, but then all the formatting is stripped for no reason.
- Why is it not solvable with the Zammad standard?
- No idea?
- What is your expectation/what do you want to achieve?
- I’d like for this formatting stripping to simply not occur, as Telegram supports both HTML formatting and Markdown as well.
Please see the original Feature Request for more details about this.
Your Zammad environment:
- Average concurrent agent count: 10
- Average tickets a day: 200
- What roles/people are involved: Head of Community, Community Moderators / Customer Support agents, Head of Marketing and COO. I’m the CEO of the company servicing this customer with this team (we implemented and configure/maintain Zammad for this customer, and are doing extra developments/integrations with Zammad, as we’ve been considering developing our own Ticketing System before, and found out about Zammad, so we preferred to simply build on-top of it instead to avoid reinventing the wheel).
Kind regards.