Formal salutation in messages to customers

[vic]

I added a feature request for this:

Conditional text modules

TL;DR Please add the possibility to create conditional text modules. At the very least, it should be possible to change the output of the module with an if else condition where the input is an object field. While text modules and especially variables make writing notes or replying to emails easier, the ability to insert condition based text would increase the productivity of the agent even further. One major example where this will be useful is when differentiating formal and informal speech i…