TL;DR Please add the possibility to create conditional text modules. At the very least, it should be possible to change the output of the module with an if else condition where the input is an object field.
While text modules and especially variables make writing notes or replying to emails easier, the ability to insert condition based text would increase the productivity of the agent even further.
One major example where this will be useful is when differentiating formal and informal speech in European languages. This starts at the salutation but goes all the way through the whole text up to the greeting. If I had a field in the user object that I can use as input, I could create a template or modules that depending on this field either create a formal or an informal text.
But once conditional logic is available, Iām sure people will find many more interesting ways to improve on their text modules.