Thank you for pitching in, I appreciate it.
Yes, the questions are related. The difference is that one was to ask if a solution is already developed, and the other (this one) is about a possible way to achieve it.
The problem with using ZAMMAD API is that it won’t share the password, meaning that it won’t be possible to replicate the credentials onto the second system. The objective is to create users in ZAMMAD and those users being able to login to other sites outside of ZAMMAD using the same credentials they use to login to the support desk.
Problem to be solved.
Users have access to resources (i.e. files for download) that sit in a website, and support is provided via ZAMMAD. Asking the users to create two accounts is a bit… too much.
Clarification: It could be done the other way around, by creating the users in the second system and then push them to ZAMMAD via the API. But that’s where the second details comes in, which is that the people vetting and creating the users and the ones providing the support, thus why it needs to be done via ZAMMAD.
Do you have any idea on how to approach this?