Email does not send the task to zammad but receives it

[FlavioHenrique]

Infos:

• Used Zammad version: version 4.0.x
• Used Zammad installation type: (source)
• Browser + version: any

hello guys,
I’m using Zammad version 4.0.x and I was working on creating more groups and new roles for zammad, after a few hours working on it my email device through zammad is not working, I try to send an email to generate a ticket but the email receives but don’t send it to zammad, I’ve tried all possible solutions.

sorry for my english i’m still learning and training

[spats]

There isn’t enough information in your post to really know what is wrong yet, so here are some rapid fire suggestions.

I would recommend reviewing this documentation:

Email — Zammad documentation

I would also recommend upgrading your Zammad instance to the latest available release. Zammad 4.0 is over a year out of date and you’re missing many security updates and improvements.

News, Updates, Releases | Zammad

Updating Zammad — Zammad documentation

Lastly if you’re using Microsoft Office 365 email, you may want to review this thread, as you may be experiencing the same issue

Problem with Office365

[MrGeneration]

@FlavioHenrique

I’m using Zammad version 4.0.x

Please. For the sake of your and your users security upgrade asap to a stable 5.3.
Zammad 4.0 is terribly old and outdated.