Customer Web notification

[dvnkln]

Hey @sinichi19,

your second approach has already been asked for:

Highlight updates and new tickets on overviews

One of our customers would love to have an option where Zammad will highlight changed tickets (or new ones). This can be done by e.g. displaying the ticket line bolt or adding a different background color. This should happen if a Ticket is new a ticket has been updated (by Customer, no matter if by Web or E-Mail) This feature would help agents with a rather high number of tickets in his overviews to keep track of changes. What do you guys think? Edit: @sinichi19 mentioned that it would be…

Give it a to support it

cheers