Custom ticket view

  • Used Zammad version: 2.5.x
  • Used Zammad installation source: (source, package, …) package
  • Operating system: CentOS 7
  • Browser + version: Chrome v67


I want to change the way an opened ticked is displayed to fit our needs.
Can someone give me a hint where to start this? Is there any way to add inline styling?
My first goal is to resize the article and fields columns (wider fields column for better visibility).
Below a sample of what I want to achieve:

Thanks you!

I think a good approach would be this:


Please also note this community post:

Further I don’t know if the directory gets a clean up on updates, so please make sure you have a backup of your files :slight_smile:

Hope that helps!

Nice! I missed that Custom CSS post.
Thank you for the info.

Do you know where I can insert my new CSS classes in html templates?

If I were you, I would not change the generated HTML-Content with other classes. This is not update save and might give you more headache as you really want to get.

Should be somewhere in /opt/zammad/app/, but I really do not know what is dynamic and what cna be “safely” changed without nuking zammad.

Thank you for your help, very much apprecianted!

I went for the edit of .eco templates in /opt/zammad/app/assets/javascripts/app/views and other sub directories. After that: zammad run rake assets:precompile and everything looks ok.
I did this on a test environment, nothing looks broken for now.

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