in the GUI I don’t find the possability to create a new ticket state like “Waiting for customer” - or something else.
I need to create ticket types too…like “System Maintenance”, “New Feature”…etc. - but nothing found.
Is there a way to create those new states and types for tickets?
Thx, it works.
Do you know how I can add new ticket types?
Do you mean Settings -> Objects -> Ticket -> Type?
If so, you can add them there via GUI.
Sorry I do not understand what you mean by “ticket types”
An other Ticketsytstem has such ticket types:
Tickets are classified as “RFC”, “Problem”, “Incident” …etc.
As @svnr-dvnkln said, I’d also use custom objects for tickets for that.
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