Create a new ticket state and type

[derMOE]

Hi,

in the GUI I don’t find the possability to create a new ticket state like “Waiting for customer” - or something else.
I need to create ticket types too…like “System Maintenance”, “New Feature”…etc. - but nothing found.

Is there a way to create those new states and types for tickets?

[MrGeneration]

https://docs.zammad.org/en/latest/admin-console.html#get-ticket-state-types

[derMOE]

Thx, it works.

Do you know how I can add new ticket types?

[dvnkln]

Do you mean Settings -> Objects -> Ticket -> Type?

If so, you can add them there via GUI.

cheers

[MrGeneration]

Sorry I do not understand what you mean by “ticket types”

[derMOE]

An other Ticketsytstem has such ticket types:

Tickets are classified as “RFC”, “Problem”, “Incident” …etc.

[MrGeneration]

As @dvnkln said, I’d also use custom objects for tickets for that.

[derMOE]

Ok, thx I will try.