throny
June 7, 2022, 11:09am
1
Hi,
as already requested in the past (Perform bulk action on search results ) we really would like to see a feature to use bulk actions (like in the general ticket overview) in search results.
What we want to achieve:
run macros for selected tickets like in the overview
merge tickets together (this is actually not possible in the overview and would be helpful over there too)
I also noticed that the search results only show a small selection of the fields and couldn’t find the view customization button (overview → options). Is it just missing or is there a technical limitation?
Best Regards,
Moritz
(Is it possible to sponsor the development of this feature?)
throny:
run macros for selected tickets like in the overview
This is already available as bug report:
opened 04:36PM - 18 Jan 22 UTC
bug
verified
prioritised by payment
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### Infos:
* Used Zammad version: 5.0 stable
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: any
* Browser + version: any
* Note:
* Bulk operations within search results was introduced by Zammad 5,0 but misses functions from the overview version.
* I did notice this during documentary of the function but seemed to have missed adding a issue (or no longer can find it). Sorry.
* Ticket: #10100163
### Expected behavior:
Within detail searches you can use drag & drop (just like in overviews) to quickly drop the selected tickets on a macro or re-assign groups / owners.
### Actual behavior:
Within detail search drag & drop is not possible.
### Steps to reproduce the behavior:
* search for more than one ticket
* tick at least one ticket
* dry drag & drop
Yes I'm sure this is a bug and no feature request or a general question.
Merging in general is not available to bulk operations.
There may be issues or community threads already - didn’t check for that.
throny
June 7, 2022, 12:05pm
3
Thank you for the fast response. Just curious: How does the “prioritised by payment” label affect the bugs? What kind of payment and how much to prioritise?
priotized by payment
affects service contracts (“bug escalations”) and hosted environment customers:
Technically you could insert a coint for a specific bug fix, however, this is not what the tag is about.
1 Like
system
Closed
July 29, 2023, 3:09am
5
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