I’m absolutely not sure if this is a technical question or a feature request.
I still and proberbly always will have the opinion that mail blocking / ignoring should be handlet by your mail server.
Anyway, similar topics have been discussed on this board and the question soudns quite familiar to me:
- Better way to handle Spam
- Add User Attribute "Ignore tickets from user" e.g. if user is known for spamming
- Avoid ticket creation from unknown users
- How do you handle spam?
- Spammy mails get a customer created and a ticket too
In my humble opinion it doesn’t help to create new feature requests while ignoring the old ones and not to vote. This won’t help us in measuring the need of those wanted features. It actually (naturally) reduces the chance a feature will ever come. But that’s just my thought. No mean thoughts in it, please excuse if I’m too direct.