Better if custmers can add other customers in a ticket within a same department

[akash4140]

Hello,

A feature that allows customers to add more customers to a ticket within the same department is something I would like to see. Is it even feasible?

[akash4140]

Is anyone from zammad who can reply on my query.

[chrklo]

At the moment, a ticket can only have one customer.

Have a look at the “Shared organization” function, this could possibly be a workaround for you.
This allows all contacts of a customer to see the tickets.
Maybe your departments could be customers (with shared organization).

In any case, you should follow the following article.

Allow multiple customers to be assigned to a ticket

Hi, We’ve only recently started using Zammad after moving from Request Tracker. Coming from Request Tracker, we were use to being able to assign multiple customers to a ticket who would all receive emails/notifications and be able to contribute. It also had the option of adding “watchers” that would automatically get CC’d and notified of replies. Assuming I haven’t missed something obvious, it would be really good if Zammad supported something similar. Does this reasonable? To give some conte…

[MrGeneration]

Just my two cents: I‘d never want the customer to be able to add other customers to a ticket. Because that might be a data leak if the customer is wrong without someone noticing fast enough.