Hello!
It would be nice if one could copy and paste an entire “Ticket#1234” string into the merge search box “MERGE TO TICKET#” instead of having to manually remove the ticket hook before it.
This is related to this other feature request of mine for making copying the ticket easier:
I’ve noticed it is actually not possible to merge a ticket by entering “Ticket# <number>”, it only works when entering the number by itself. Would be nice if this could be adjusted, but maybe there are some potential complications when changing this with custom Ticket hooks.
Looks like pasting in a full ficket hook on the development branch of Zammad automatically now removes the “Ticket#” and just leaves the number; very nice!
1 Like
Unfortunately this seems to have either been reverted or broken in the now released Zammad 4.3.
Works just fine for me on 5.3.
Ah oops, I encountered it not working when using the linking modal; not merging.
Indeed, merge modal works fine, but add link doesn’t:
Sorry for the false alarm.
Would be cool if this modal could receive similar treatment to the merge one.
Related issue:
opened 04:07PM - 17 Nov 22 UTC
closed 12:44PM - 23 Dec 22 UTC
enhancement
ticket
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### Infos:
* Used Zammad version: 5.3.x
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: any
* Browser + version: any
* Tickets: 10120912
### Expected behavior:
* Pasting something like "Ticket#1234567" into the dialog for linking tickets, should just insert "1234567".
(Just like in the ticket merge dialog)
### Actual behavior:
* Pasting something like "Ticket#1234567" into the dialog for linking tickets, inserts the whole string, e.g.: "Ticket#1234567".
### Steps to reproduce the behavior:
* Use "copy ticket number"-button
* Insert into merge dialog
* Insert into add link-dialog
Yes I'm sure this is an enhancement and no feature request or a general question.
Related pull request:
zammad:develop ← Stubenhocker1399:remove-ticket-hook-ticket-link-modal
opened 02:55PM - 24 Nov 22 UTC
Pretty much identical to how it was done for the ticket merge dialog:
https:/… /github.com/zammad/zammad/blob/bc431cb660e2ec3fc0a3a01611daf2f36f623793/app/assets/javascripts/app/controllers/agent_ticket_merge.coffee#L56-L65
system
July 5, 2023, 7:30am
6
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