I’ve seen others mention opening and closing tickets automatically from PRTG but I haven’t found a detailed description of how exactly they are achieving this.
Example: https://community.zammad.org/t/solution-prtg-integration-like-nagios-or-incinga/
Is this utilizing email channels and auto close based on email characteristics?
Any help would be appreciated.
Can’t exactly speak for PRTG, but in my opinion the checkmk integration is the best approach.
It supports email or api (the better way).
You can learn more here:
https://admin-docs.zammad.org/en/latest/system/integrations/checkmk/index.html
Enable Nagios on Zammad:
on PRTG, send emails like Nagios. Zammad does not recognize the correct system, only the email format. So you can use PRTG mails as Nagios mails:
I do not use notification summarization. Perhabs you will receive a lot of emails, but that forces you to optimze your prtg f.e. by using dependencies.
I also created a own notification rule in prtg that sends notifications after 120 sec. So I hope that short issues do not create a ticket everytime. But that really depends on your support and ticket concept.
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