Hello Zammad team… this is my first feature request. It follows the discussion here : Can we compare two dates in Zammad
Title: Allowing to compare 2 date objects
1) What is your original issue/pain point you want to solve?
In our tickets we use date objects to define a time slot for operations. start_date and end_date
We want to prevent mistakes and control that start date happens before the end date to trigger a workflow error in case.
At the moment it is not possible.
2) Which are one or two concrete situations where this problem hurts the most?
See above.
3) Why is it not solvable with the Zammad standard?
Zammad currently does not allow to compare date objects (A < B , A < B +3days, A < B + 2hours, A within B +/- 3hours… etc)
4) What is your expectation/what do you want to achieve?
See above.
If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).
Your Zammad environment: Last Zammad on RHEL9
- Average concurrent agent count: Around 10
- Average tickets a day: Between 1 and 50
- What roles/people are involved: Agents who create tickets
Anything else which you think is useful to understand your use case:
Further dates control could be nice : checking that a date/hour is within working days/hours… and not in the last working hour of the day… that is brainstorming and not needed currently on my case.
Thank you all for reading this and providing feedback.