We have several different teams of Agents that use Zammad, each with very different knowledge and requirements.
We intend to start using Chat.
From an Admin level, is there a method to control which ChatIDs / Topics an Agent can Enable/Disable?
I’m concerned that an Agent might Enable a ChatID / Topic that they should NOT be chatting about.
There’s currently no possibility to restrict agents to specific chat topics.
This currently is handled by the agent directly.
If you believe this is a missing functionality for Zammad, please create a feature request here: