we need an option to change the priority of a ticket when an article is created with attachment.
E.g. when a customer sends us a mail including a picture, the created ticket must have the priority 3.
I know there is no option in zammad configuration. But maybe it is just a little change in sourcecode.? Could someone help me?
Thank you in advance.
Jan
Used Zammad version: 2.5.x
Used Zammad installation source: deb-pakage
Operating system: Ubuntu 16.04
Browser + version: Firefox Quantum / Chrome
Thanks for your reply. I’m new to ruby. Hoped someone would help me with changing the source code
Maybe it is just a little change at the function wich creates the articles: