we need an option to change the priority of a ticket when an article is created with attachment.
E.g. when a customer sends us a mail including a picture, the created ticket must have the priority 3.
I know there is no option in zammad configuration. But maybe it is just a little change in sourcecode.? Could someone help me?
Thank you in advance.
Used Zammad version: 2.5.x
Used Zammad installation source: deb-pakage
Operating system: Ubuntu 16.04
Browser + version: Firefox Quantum / Chrome
Steps to reproduce the behavior:
Zammad’s trigger cannot handle this at the moment. You’re free to take a look into the source code, but I know of know option that would do this.
Thanks for your reply. I’m new to ruby. Hoped someone would help me with changing the source code
Maybe it is just a little change at the function wich creates the articles:
add attachments as param
params[:attachments].each_with_index do |attachment, index|
Please note that this is out of my scope and not update save!
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