422: The change you wanted was rejected

Technical assistance
1

Infos:

  • Used Zammad version: 5.0.3
  • Used Zammad installation type: (apt install zammad)
  • Operating system: Ubuntu 20.04
  • Browser + version: Chrome 96.0.4664.110

Expected behavior:

  • my access url is https://fqdn/
    I want to sign-in using office365, github and also with my credentails.

Actual behavior:

  • my access url is https://fqdn/
    If i try to sign-in using office365. I’m getting “422: The change you wanted was rejected”.
    If i try to sign-in using my credentials. I’m getting “CSRF token verification failed!”
    If i change HTTP TYPE under settings>>system from “https” to “http”. I’m able to login with my credentials, But unable to login to office365 and getting the same error " 422: The change you wanted was rejected."
    if i try to sign-in using github. I’m able to access via http://ipaddress/ . But not with https://fqdn/ and getting the same error" 422: The change you wanted was rejected." highlighting “Maybe you tried to change something you didn’t have access to.”

Steps to reproduce the behavior:

If i change HTTP TYPE under settings>>system from “http” to “https”.

1 Like
2

Hey bro, I have the same issues, did you solve this? please could you help me :frowning:

3

Please don’t bump any thread you find that contains your error message.
It won’t speed up things but rather make them slower.

Also, your issue does not fit above description.

4

Can you post your nginx configuration? I think I have had the same problem

5

I’m using apache, not nginix. I have solved this CSRF exception for https login post configuring the webserver with “SSLOpenSSLConfCmd DHParameters /etc/ssl/dhparam.pem” argument.
Seems, I have not configured zammad.conf properly.

However, still I’m facing 422 response for Microsoft-365 login.
I’m able to login successfully with GITHUB.
Not sure, where I’m missing.

6

Not yet bro, Issue with https format resolved by properly configuring zammad.conf.
However, the issue with Microsoft login is not yet resolved.

7

Thanks @MrGeneration
Yes, I’m looking where i missed out interms of configuring it properly to work with Microsoft-365.
However I’m not facing any issues to login with GITHUB credentials now.

Kindly let me know if you need any details to help me on this error which I’m facing when I’m trying to login with Microsoft-365.
Thanks in advance.

8

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