Infos:
- Used Zammad version: 4.0
- Used Zammad installation type: package
- Operating system: Debian 10
Zendesk Migration Status
Net::ReadTimeout with #<TCPSocket:(closed)> -- get https://xxxx.zendesk.com/api/v2/tickets/15770/tags
Production.log
I, [2021-06-24T01:43:45.532168 #844-47256961882900] INFO -- : Processing by ImportZendeskController#imeport_status as JSON
I, [2021-06-24T01:43:45.532233 #844-47256961882900] INFO -- : Parameters: {"_"=>"1624464802234"}
I, [2021-06-24T01:43:45.533874 #844-47256961882900] INFO ee-- : Completed 200 OK in 2ms (Views: 0.4ms | ActiveRecord: 0.1ms)
E, [2021-06-24T01:43:47.891703 #836-46979391930580] ERROR -- : ImportJob 'Import::Zendesk' failed: Net::ReadTimeout with #<TCPSocket:(closed)> -- get https://xxxx.zendesk.com/api/v2/tickets/15770/tags
E, [2021-06-24T01:43:47.891797 #836-46979391930580] ERROR -- : Net::ReadTimeout with #<TCPSocket:(closed)> -- get https://xxxx.zendesk.com/api/v2/tickets/15770/tags (ZendeskAPI::Error::NetworkError)
I, [2021-06-24T01:43:47.902573 #836-46979391930580] INFO -- : Performed AsyncImportJob (Job ID: 09ff5a5c-0e94-4961-bd92-2904523c8fbc) from DelayedJob(default) in 34088431.89ms
I, [2021-06-24T01:43:47.906025 #836-46979391930580] INFO -- : 2021-06-24T01:43:47+0000: [Worker(host:xxxx.xxxx.de pid:836)] Job AsyncImportJob [09ff5a5c-0e94-4961-bd92-2904523c8fbc] from DelayedJob(default) with arguments: [{"_aj_globalid"=>"gid://zammad/ImportJob/1"}] (id=15) (queue=default) COMPLETED after 34088.4554
I, [2021-06-24T01:43:47.909392 #836-46979391930580] INFO -- : 2021-06-24T01:43:47+0000: [Worker(host:xxxx.xxxx.de pid:836)] Job SearchIndexJob [2c0ab2d6-e126-44dc-b33d-e3a22f069185] from DelayedJob(default) with arguments: ["Group", 2] (id=16) (queue=default) RUNNING
I, [2021-06-24T01:43:49.257026 #836-46979391930580] INFO -- : Performing SearchIndexJob (Job ID: 2c0ab2d6-e126-44dc-b33d-e3a22f069185) from DelayedJob(default) with arguments: "Group", 2
I, [2021-06-24T01:43:49.265265 #836-46979391930580] INFO -- : # curl -X post "http://localhost:9200/zammad_zammad_production_group/_doc/2?pipeline=zammad206289313936"
I, [2021-06-24T01:43:49.266372 #836-46979391930580] INFO -- : # 0
How can I restart the migration/import? This same migration worked fine during a test run last week. We have done some tests and are ready to start. Because there is no delta sync, we decided to reset the server and started with a clean server and clean zammad. But this time the migration stopped because of the Net::ReadTimeout with #TCPSocket:(closed) error.
Many thanks in advance!
Gijs