Zendesk Import incomplete

malstroem · November 24, 2020, 10:58am

Used Zammad version: 3.6.x
Used Zammad installation source:https://dl.packager.io/srv/zammad/zammad/stable/installer/ubuntu/20.04.repo
Operating system: Ubuntu 20.04 (serverside), Windows10/MacOS (clientside)
Browser: all

Expected behavior:

Import (all) existing Tickets from Zendesk

Actual behavior:

Using the migration dialogue after freshly installing Zammad, only about 350 (recent) ticktes are imported, while there are about 7.000 ticktes in Zendesk.

Is this expected behaviour, so that only current tickets are imported?

system · March 24, 2021, 10:58am

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