Zendesk import fails during migration

Technical assistance
1

Hello everyone,

we have an issue with an Zammad Instance. During the Migration from an Zendesk System, occures the Message, that the Name attribute is not editable (see ScreenShot)

Infos:

  • Used Zammad version:
  • Used Zammad installation type: docker-compose
  • Operating system: Debian 12
  • Browser + version: MS Edge v118.0.2088.69 / Chrome v118.0.5993

Actual behavior:

image

Any ideas why this cloud happen or an hint, if an preperation Step was missing?

We are open for any sugestions :slight_smile:

mfg

2

Could you check, if you have a custom field with the “name” tags?

3

Hello,

no - there is no custom Field with the Title “name” or “tags”.

4

Maybe you could check the API-Call

https://???.zendesk.com/api/v2/ticket_fields

5

Hi again, issue has been solved. In Zendesk was an Filter over the Custom fileds, which hide the inactive fileds.

Now the migration was successfully.

Thx again for the hint and have a nice day.

6

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